FAQS

FAQ's

Ordering

Do I have to buy online?
Yes, but ordering online is quick and easy. If you are unsure of anything please Contact Us and we will be happy to answer any queries.

What forms of payment are accepted?
Most major credit or debit cards are accepted. However American Express is not accepted. We accept the following credit and debit cards:


When will my credit card be debited?
Your card will be debited as soon as we receive and start to process your order.

How do I know what is in stock?
Everything we sell is normally in stock. If an item is out of stock a message stating this will be displayed.

Can I change my order?
If at any time you wish to alter the details of your order, please Contact Us. You will not be able to alter the details once the order has been placed in our order processing system.

Do product prices include VAT?
All prices displayed include VAT but exclude delivery costs.

What happens if I decide to cancel my order?
You may cancel your order without giving any reason by notifying us, by email, from the time you place your order to within 7 working days from the date you receive your order. Please view our Contact Us page for contact details

Delivery

How much is the delivery cost?
Please see Delivery page for full details.

Where do you deliver?
At present we only deliver to the UK and Northern Ireland, this excludes the Isle of Man and the Channel Islands.

How long is delivery?
Delivery is between 3 5 working days unless you have selected the Next Day delivery option.

What if I received damaged items?
Please Contact Us page and we will arrange collection for the damaged/faulty item and then arrange for either a replacement to be sent or issue a full refund.

 

Returns

Can I return items?

  • If for any reason you no longer wish to keep your purchase you must Contact Us within 7 working days from the date you receive your order and we shall arrange with you for collection by DHL.
  • Goods must be returned, where possible, in the original packaging. 
  • Unwanted items will incur an administration fee of 10.

What happens if my items are faulty?
Please Contact Us and we will arrange collection for the damaged/faulty item and then either arrange for a replacement to be sent or issue you will a full refund.

Customer Services

How do I contact Cubehomewares?
Please see the Contact Us page.

Is there a telephone number I can call?
To ensure that your query is received, recorded and traceable, email contact is preferred.

Can I leave feedback or raise a complaint?
Yes, please use the Contact Us page to leave feedback, suggestions or to raise any complaint issues. Customer service is very important to us and we will respond to any complaints raised within 1 working day where possible.  Please be aware that sometimes this may take longer but we will come back to you.

Privacy

How will my personal details be used?
Your privacy is very important to us; please see the Privacy Policy page for information on how your personal details will be used. Cubehomewares will not pass on your details to any third parties.

Are credit card details stored?
Credit and debit card details are processed using the Protx payment system. Credit and debit card details are not stored.